Document Type

Conference Presentation

Publication Date



Information Systems Continuance, Meta-analysis, IT Use, Confirmation, Disconfirmation, Continuance Intention, Satisfaction, Perceived Usefulness


This paper provides a meta-analysis of Information Systems Continuance (ISC) theory, specifically focusing on the relationships that Confirmation has with Satisfaction, Perceived Usefulness and Continuance Intention. A comprehensive literature review for the years 2001 to 2012 revealed 75 ISC studies from 72 papers. The results of this meta-analysis indicate the robustness of ISC theory and model, with large effect sizes for the three key relationships. Moderator analyses indicate larger effect sizes for nonconvenience samples (versus convenience samples) and educational/eLearning Information Systems and personal Information Systems (versus corporate Information Systems). Implications of the results are discussed, along with implications for researchers and practitioners. Meta-analysis limitations as well as future directions for this meta-analysis are presented.


Pilon School of Business


International Conference on Information Systems 2012


Publisher's version

Peer Reviewed/Refereed Publication


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Creative Commons License

Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.

Original Publication Citation

Laugesen, J. (2012, December). The Role of Confirmation in IS Continuance Theory: A Comprehensive Meta-Analysis. Paper presented at the International Conference on Information Systems, Orlando, USA.


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