Document Type

Conference Presentation

Publication Date



Trust, Agency Theory, Internet Health Information, Information Asymmetry, Compliance.


In recent years, patients have been increasingly seeking and using Internet Health Information (IHI) to become more active in managing their own health in a partnership with their physicians. This trend has both positive and negative effects on the interactions and trust between the patient and physician. This study will examine the impact of patients’ use of IHI on various elements that characterize the interactions between a patient and her/his physician through the lens of Principal-Agent Theory. Specifically information asymmetry between the patient and physician and its relationships with the patient’s trust in and use of IHI, the patient’s trust in their physician and his/her compliance with the physician’s advice is examined. We outline a survey-based study to empirically validate the proposed theoretical model using structural equation modeling techniques.


Pilon School of Business


Special Interest Group on Human-Computer Interaction 2011 Proceedings


Publisher's version

Peer Reviewed/Refereed Publication


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Creative Commons License

Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.

Original Publication Citation

Laugesen, J., Hassanein, K., & Yuan, Y. ( 2011, December). The Impact of Internet Health Information on Patient Compliance: The Role of Perceived Information Asymmetry. Paper presented at SIGHCI 2011 Proceedings. Shanghai, China.


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