Therapeutic Communication for Health Care Administrators Game Simulations

Therapeutic Communication for Health Care Administrators Game Simulations


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Welcome to Therapeutic Communication for Health Care Administrators Game Simulations (OER). These resources are intended for learners preparing for positions in front-line health care settings. Recognizing the diverse titles for these types of roles, we intend that the title Health Care Administrator is an umbrella term that includes all types of front-line Health Care Administrators. These OER are intended to be used as companion resources to, the digital text Health Care Communication for Health Care Administrators.

Health Care Administrators are often the first point of contact for clients and their families and often are the liaison between the health care providers, and the client; thus, therapeutic communication is an essential competency. An environmental scan was sent to industry partners and colleagues in the Ontario higher education system in Spring 2020. Based on those results, it was identified that many existing resources do not address the communication skills of the health care administrator role. The game simulations and associated digital text address the gaps while also providing essential digital resources that can be used in remote, hybrid, or face-to-face delivery formats.

These game simulations have been developed with Universal Design for Learning (UDL) elements in mind. The authors have purposefully used inclusive language such as they and them for singular pronouns in place of gendered pronouns. The cultural components have been reviewed by members of the cultural communities addressed while also recognizing that one or two reviewers do not represent entire cultures. We welcome your review and feedback and encourage you to reach out to the authors with any concerns, suggestions for modifications, and ideas for enhancements.

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Conestoga College

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therapeutic communication, health care administrators, game simulations, front-line health care


Health Communication


Pilon School of Business

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Creative Commons Attribution-Noncommercial 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 4.0 License.

Original Citation

Carter, K., Rutherford, M., & Stevens C. (2022). Therapeutic communication for health care administrators game simulations. Conestoga College.

Therapeutic Communication for Health Care Administrators Game Simulations