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long-term care, health care, older adults, senior, care- quality, healthcare professionals


By 2068, it is anticipated that over 25% of Canada's population will be aged 65 or older, signifying a growing demand for long-term care services. Recent experiences during the COVID-19 pandemic have highlighted the substandard conditions within long-term care facilities in Ontario and Quebec, drawing attention to the pivotal importance of workforce retention and its direct impact on care quality. Employing a mixed-methods approach, a concise survey collected demographic details from participants, followed by semi-structured qualitative interviews with three individuals—a nurse, a personal support worker, and a recreation therapist. Numerous studies consistently underscored the negative effects of high turnover among healthcare professionals, emphasizing the loss of knowledge and weakening personal connections. Additionally, the significance of relationships cultivated between care workers and residents emerged as essential for both workforce retention and job satisfaction. This research contributes to discussions on workforce recruitment and retention in long-term care facilities, offering implications for policy and practice. The findings provide valuable insights into the critical role of caregiver-resident relationships in boosting job satisfaction and elevating the overall quality of care. Understanding specific strategies promoting workforce retention can guide targeted interventions, addressing this urgent issue and fostering a more sustainable long-term care workforce.


Faculty of Applied Health & Community Studies (FAHCS)


Bachelor of Social and Community Development

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Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.

Original Publication Citation

Hardy, J. (2024). Ontario's long-term care odyssey: Navigating the challenges of recruitment and retention [Unpublished poster]. Sheridan College.


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